Shipping policy

Shipping & Delivery Policy

Last updated: 7 October 2026

At Risan Medd, we are committed to processing and delivering your orders safely, efficiently, and reliably. This Shipping & Delivery Policy explains our order processing times, delivery timelines, shipping charges, tracking process, and responsibilities for domestic and international orders.

1. Order Processing

Ready-Stock Products

Orders for ready-stock products are generally processed and dispatched within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Custom, Embroidered & Bulk Orders

Custom, embroidered, private-label, made-to-order, hospital, institutional, and bulk orders are processed according to the production timeline agreed upon in the quotation, order confirmation, or sample approval.

Production timelines may vary depending on:

Product specifications
Order quantity
Sizes and colours
Embroidery and branding requirements
Customisation requirements
Customer approvals
Production schedules

The applicable production timeline will be communicated before or during order confirmation.

2. Domestic Shipping — India

Risan Medd delivers orders across India.

For ready-stock products, delivery generally takes approximately 3–7 business days after dispatch, depending on the destination and courier service.

Delivery timelines are estimates and may vary due to:

Delivery location
Courier availability
Weather or natural events
Public holidays
Transportation disruptions
Remote or difficult-to-service locations
Other circumstances beyond our reasonable control

Delivery dates are therefore estimates and are not guaranteed.

3. International & Export Orders

Risan Medd accepts international and export orders subject to product availability, destination, order requirements, and applicable export procedures.

International orders generally take approximately 7–21 business days after dispatch unless another timeline is agreed upon in the quotation or order confirmation.

International delivery times may vary because of:

Customs clearance
Destination-country regulations
Courier services
Import procedures
Local holidays
Other circumstances beyond our control

International shipping charges and estimated delivery timelines will be communicated separately for the applicable order.

4. Shipping Charges

For standard domestic orders, applicable shipping charges will be calculated and displayed at checkout where available.

Special shipping arrangements or charges may apply to:

Bulk orders
Hospital orders
Institutional orders
Corporate orders
Customised orders
Export orders

For bulk or institutional requirements, please contact our team for a shipping and order quotation.

5. Free Shipping

Free shipping may be available on qualifying bulk orders within India, subject to the applicable order value and terms communicated by Risan Medd.

Where free shipping applies, the eligibility requirements will be confirmed at the time of quotation or order confirmation.

6. Order Tracking

Once your order has been dispatched, available tracking information will be shared with you through email or WhatsApp.

You can use the tracking information provided by the applicable courier to check the status and progress of your shipment.

7. Customs, Duties & Taxes

For international and export orders, the customer or importer is responsible for any applicable:

Import duties
Customs duties
Local taxes
Customs clearance charges
Destination-country fees
Other applicable government or courier charges

These charges are generally determined by the destination country and are outside the control of Risan Medd.

Customers are responsible for complying with applicable import requirements and regulations in their destination country.

8. Delivery Delays

We make reasonable efforts to meet the estimated delivery timelines. However, delays may occur due to circumstances beyond our control.

Examples include courier disruptions, weather conditions, customs delays, public holidays, transportation issues, or other unforeseen circumstances.

A delivery delay does not automatically qualify an order for cancellation or refund if the order is still in transit and is otherwise being fulfilled.

If you believe your order has been significantly delayed, please contact us so that we can assist you in checking the shipment status.

9. Damaged Packages

If your package appears damaged when delivered, please:

Take clear photographs of the package before opening it, where possible.
Keep the original packaging and shipping materials.
Take clear photographs of the product and any visible damage.
Contact us within 48 hours of delivery at risanindia@yahoo.com.

The photographs and packaging may be required to investigate the issue or raise a claim with the courier.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide:

Your order number
Details of the issue
Photographs of the received product and packaging, where applicable

We will review the issue and provide an appropriate resolution if the error is confirmed.

11. Bulk & Hospital Orders

For hospitals, clinics, institutions, corporate customers, distributors, and other bulk buyers, delivery schedules will be agreed upon as part of the quotation or order confirmation.

Bulk delivery timelines may depend on:

Order quantity
Product specifications
Customisation
Embroidery and branding
Sample approval
Production schedule
Payment confirmation
Delivery destination

For bulk and institutional enquiries, please contact our team directly.

12. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

Risan Medd
A-12, Plot No. 3 & 4, Third Floor
Lawrence Road Industrial Area
Delhi – 110035, India

Email: risanindia@yahoo.com

Phone: +91 99108 66488 / +91 95827 31506

Risan Medd
Quality uniforms. Stronger teams. Better healthcare.