Privacy Policy

Last updated: 10 October 2026

At Risan Medd, we value your privacy and are committed to protecting your personal information when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect your name, email address, phone number, billing and shipping addresses, order history, payment-related information, and details provided through customer enquiries. We may also collect browsing data, device information, cookies, and website usage information.

2. How We Use Your Information

We use your information to process orders and payments, arrange deliveries, manage returns and refunds, respond to enquiries, improve our website, prevent fraud, and comply with applicable legal requirements. Marketing messages may be sent where permitted by law.

3. Payments and Shopify

Our online store is powered by Shopify. Payments are processed through available third-party payment providers. We do not intentionally store complete payment-card numbers or card security codes on our own systems. Shopify and payment providers handle information according to their respective privacy policies.

4. Cookies and Third-Party Services

Our website may use cookies and similar technologies for shopping cart functionality, security, analytics, website performance, and advertising. We may share necessary information with Shopify, payment processors, delivery partners, analytics providers, and other service providers to operate our business.

5. Data Sharing and Security

We do not sell your personal information for money. We take reasonable measures to protect your information against unauthorised access, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

6. Data Retention and Your Rights

We retain personal information only as long as reasonably necessary for orders, customer support, business records, legal obligations, and dispute resolution.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or withdraw consent where applicable. Contact us using the details below to submit a request.

7. Marketing Communications

You may unsubscribe from promotional emails or messages at any time. Essential communications relating to orders, deliveries, and refunds may still be sent.

8. Children's Privacy

Our website is intended for customers aged 18 and above. If you believe a child has provided personal information to us, please contact us.

9. International Data Transfers

Shopify and certain third-party service providers may process or store information outside India, subject to applicable legal requirements and safeguards.

10. Third-Party Links

Our website may contain links to external websites. Risan Medd is not responsible for their privacy practices, and we recommend reviewing their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.