CUSTOMER CARE
Returns & refunds
Everything you need to know about returning your purchase.
We accept return requests for eligible items within 14 days of delivery. Products must be unused, in their original condition and packaging. Please review our full policy before sending an item back.
Contact our customer care team with your order number and the item you would like to return. We will share the next steps and return instructions.
After your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method; processing time may vary by payment provider.
Some items may be non-returnable for hygiene, customization or final-sale reasons. Eligibility and any exclusions are subject to the returns policy shown at the time of purchase.
Availability of exchanges depends on stock and the item’s eligibility. Please contact customer care with your order details and preferred replacement.
Return shipping responsibilities depend on the reason for return and the terms of our policy. Our team will confirm the applicable arrangements when your request is reviewed.
CUSTOMER CARE
Tracking & Shipping
Everything you need to know about returning your purchase.
Once your order is dispatched, tracking details will be shared through the contact information provided at checkout, when available. Use the tracking link or tracking number to check the latest shipment status.
Dispatch and delivery timelines depend on product availability, your delivery location, and the courier service. Any estimated timeline shown at checkout or communicated by our team is an estimate and may change due to courier or weather-related delays.
Contact customer support as soon as possible with your order number and the correct address. Address changes may not be possible once the order has been packed or handed to the courier.
The courier may record an unsuccessful delivery and may attempt delivery again according to its process. Check your tracking updates and keep your phone available for courier communication.
After repeated unsuccessful attempts, the courier may hold or return the parcel to the sender. Contact us promptly if tracking shows a delivery issue so we can advise on the available next steps.
Check with household members, reception, or building security first. If the parcel is still missing, contact customer support with your order number and tracking status so we can help raise an inquiry with the courier.
CUSTOMER CARE
Products & Product Customization
Everything you need to know about returning your purchase.
Check the size chart on the product page and compare the listed measurements with your own. If you are between sizes or need help with fit, contact our team before ordering and mention the product and size you are considering.
If customization is available for the product, choose the displayed customization option and enter the requested text carefully before adding the item to your cart. Availability, placement, colour, and additional charges will be shown with the applicable product option or confirmed by our team.
Contact us immediately with your order number and the correction needed. Changes may not be possible after a customized item has entered production. Please review spelling and customization details carefully before checkout.
Personalized or customized products may have different return and exchange eligibility from standard products, except where applicable law or our published policy provides otherwise. Please review the product page and return policy before ordering.
Availability of exchanges depends on stock and the item’s eligibility. Please contact customer care with your order details and preferred replacement.
CUSTOMER CARE
Orders on EMI & Store Credit
Everything you need to know about returning your purchase.
EMI availability depends on the payment methods offered at checkout and your bank or payment provider's eligibility rules. If an EMI option is displayed, review its tenure, interest, fees, and terms before confirming payment.
EMI may not be available for every order, card, bank, purchase amount, or payment method. Check the options displayed by your payment provider or contact your bank for eligibility details.
Store credit is a value issued by the store that may be used toward eligible future purchases, subject to the terms communicated when it is issued. It is different from a cash refund.
Follow the instructions provided with your store credit. Depending on how it was issued and the checkout setup, it may be applied through your account, a credit code, or another method communicated by our team.
Store credit is subject to the terms under which it was issued and may not be redeemable for cash or transferable. Please refer to the message or policy provided with your credit for the applicable conditions.
Use the contact details listed on our store's Contact Us page. Include your order number for order-related questions so our team can assist more efficiently.