Return & Exchange Policy
Last updated: 7 October 2026
At Risan Medd, we aim to provide a smooth shopping experience. Eligible products can be returned or exchanged within 7 days of delivery, subject to the conditions below.
Return Eligibility
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Products must be unused, unworn, unwashed, and undamaged.
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Original tags, labels, and packaging must be intact.
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Proof of purchase or order number is required.
Non-Returnable Products
Custom-embroidered, private-label, made-to-order, bulk, and final-sale products are generally non-returnable. Opened hygiene-sensitive products are also excluded unless defective or incorrect.
Damaged, Defective or Incorrect Products
Report any damaged, defective, or incorrectly delivered product within 48 hours of delivery by emailing risanindia@yahoo.com with your order number, issue details, and product photos.
How to Request a Return or Exchange
Contact us before shipping any product back. All approved returns are subject to inspection. Size exchanges depend on product availability. Customers are responsible for return shipping costs unless the issue is due to our error or a confirmed defect.
Refunds
Approved refunds are generally processed to the original payment method within 5–7 business days after approval. Bank or payment-provider processing times may vary.
Order Cancellations
Standard orders may be cancelled before dispatch, subject to confirmation. Customised, embroidered, made-to-order, and bulk orders generally cannot be cancelled once production begins.